Introduction
Thank you for shopping with Macramekart. We aim to provide high-quality macrame products for Event Planners and Decorators. If you are not entirely satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains how you can return products, the conditions under which returns are accepted, and how refunds are processed.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team:
Email: [email protected]
Address: 1284/52, Gurugram, Haryana, 122003
Date of Last Update
This policy was last updated on 15 June, 2024.
Conditions for Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 30 calendar days from the date of delivery to initiate a return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized macrame products
- Items purchased on sale or with a discount
How to Initiate a Return
- Contact Us: Email us at [email protected] with your order number, reason for return, and any relevant photos if the item is damaged or defective.
- Return Authorization: Our customer support team will review your request and, if eligible, will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Packing and Shipping: Pack the item securely in its original packaging, include the RA number, and ship it to the address provided by our customer support team. You are responsible for the cost of return shipping unless the item was received damaged or defective.
Fees and Costs
- Return Shipping: The customer is responsible for paying the return shipping costs unless the return is due to a defect or error on our part.
- Restocking Fee: No restocking fees will be charged for returned items.
Processing Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Timeframe: Refunds typically take 7-10 business days to process, depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Damaged or Defective Items
If you receive a damaged or defective item, please email us at [email protected] within 7 days of delivery with your order number, photos of the damage, and a description of the issue. We will arrange for a replacement or a refund, including any shipping costs.
Cancellations
Orders can be cancelled within 24 hours of placement. To cancel an order, please contact us at [email protected] as soon as possible. If the order has already been processed or shipped, the return policy will apply.
Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for any updates or changes.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected]
Address: 1284/52, Gurugram, Haryana, 122003
Thank you for shopping with Macramekart. We appreciate your business and strive to provide the best customer service possible.